Support

Something not working, a file that won't import, a question before you buy: write to us. Include the app name and, if it's about an import, the file if you can share it.

Email: support@sturdykit.com

Every request is read and answered by the developer who builds the apps. For emergencies affecting an Atlassian Marketplace app, Atlassian's own support can always reach us.

Service level agreement

These response targets apply to all Sturdykit apps on the Atlassian Marketplace:

Support requests: first response within one business day, Monday to Friday, Vienna time (CET/CEST).
Critical issues (the app is unusable, or data is at risk): first response within 24 hours, weekends included.
Security vulnerabilities: triaged and remediated within the timelines of Atlassian's Marketplace Security Bug Fix Policy.

A response means a person has read your request and tells you what happens next, not an auto-reply. Fixes are prioritised by impact: data at risk first, broken imports second, everything else after.